Refund policy

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Returns & Refunds Policy (Just Pure Protein)

Change of mind

Due to the nature of food and supplement products, we do not offer returns or refunds for change of mind, including (but not limited to):

• you don’t like the taste or texture

• you ordered the wrong item/size

• you no longer want the product

• you found it cheaper elsewhere

This policy exists for hygiene and food safety reasons.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or not as described, or if you receive the wrong item, please contact us and we’ll make it right.

Depending on the situation, we may offer:

• a replacement

• a refund

• store credit (only if you prefer)

Reporting an issue

To help us resolve things quickly, please email us at [your support email] with:

• your order number

• a brief description of the issue

• clear photos of the item(s), packaging, and shipping label (if relevant)

Timeframes

• Damage in transit: contact us within 48 hours of delivery (with photos)

• Wrong item / missing item: contact us within 7 days of delivery

Return requirements (if a return is requested)

For hygiene and safety reasons, we can only accept a return if we request it, and the product must be:

• unopened

• seal intact

• returned in the original packaging where possible

If the return is due to our error (faulty/incorrect), we’ll cover return shipping.

Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund.